Shipping & Returns
How do I track my order?
When you purchase via the website you’ll receive an email with a tracking number. You can use this tracking number to track your order. For orders with multiple products, you may receive a tracking number for each delivery.
When will my order arrive?
Deliveries will arrive between Monday and Friday during business hours (9am - 5pm).
*Delivery time is subject to availability of stock and delivery time may be extended by up to 30 days. If for any reason your order, or part thereof, cannot be shipped to you on time you will be notified promptly.
When will my order be dispatched?
Orders typically leave the TAS Autosport Warehouse within 48 hours after payment has been completed (or as stated in the shipping field on the Product Page).
Has my order been dispatched?
When your order has been dispatched, you will receive an email with details on how to track your parts. On rare occassions, some parts my take longer to dispatch than advised as we may need to specially order the parts in. If there is a delay on dispatching your part, we will be in touch to provide an update on the expected arrival time, and in some instances offer an alternative part (of equal or higher value) will can be shipped sooner.
Will all the parts on my order be dispatched together?
Most orders will be combined into one delivery. However, in some instances you may receive multiple deliveries. Where possible, tracking numbers will be provided with each order.
Can I collect my order directly from you?
Unfortunately we are unable to offer pick up. However, we use the best delivery methods to ensure that you get your parts as quickly as possible - no matter where you are in Australia.
Can my order be deliverd to a PO Box?
Unfortunately not all parts can be shipped to a PO Box. We will be in touch if your order is unable to be delivered to your nominated shipping address.
Can I change or cancel my order?
You can change or cancel your order, however, as all orders are typically dispatched within 48 hours after payment, please get in touch with us before we ship your order.
If you’re looking to return or exchange your order for whatever reason, we're here to help!
We offer returns or exchanges within 14 days of receiving your order. You can return your product for store credit, a different product, or if item was damaged, a refund to the original payment method.
HOW TO RETURN YOUR ITEM
If you need to return your item, here's what to do:
Step 1: Put item and a copy of your invoice in the original box/Satchle and place in a cardboard box. Keep a copy of the invoice for your records.
Step 2: Contact our customer service team during the business hours of 8.30 a.m. – 5.00 p.m. (AEST) Monday to Friday on either 0362436666 or by sending us a email message at (firstname.lastname@example.org) and they will guide you through the rest of the process. Returns take approx 5 business days to reach our warehouse. Once received, your request will be processed within 1 – 3 business days.
WHEN WILL YOU RECEIVE YOUR STORE CRDIT/REFUND?
You will receive a Store Credit or full refund( if item is faulty) to your credit card or PayPal account within 5 business days of your item being received at our warehouse.
THINGS TO REMEMBER
- You have 14 days from the day your item shipped to initiate a return.
- All items must be received in their original, new condition and must include all original packaging or they will be refused.
- A store credit will be issued for the purchase price to the credit card or PayPal account that you used to make the purchase within 5 business days.
- If our warehouse is unable to accept your return, the merchandise will be returned to you.
Exceptions on Return items inlcude the below
- Discounted items are final and cannot be returned or exchanged
- Returned items must have tags still on and be returned in original packaging
- Returned items must have no visible signs of wear or use